Customer Service

1116 Longridge Road
Oakland, CA 94610



Free shipping on all US online orders over $50 (excluding wholesale orders). No discount code necessary.

Enjoy flat rate shipping on all online orders: $4.99 US, $6.99 Canada, and $14.99 International.



If you receive a damaged or defective product please contact us immediately to arrange an exchange. If you change your mind or are unhappy with a Common Thread Kids product, please contact us for a return or exchange, in which case you will be responsible for return shipping charges.

We must be notified of all returns in advance and returns must be received by Common Thread Kids within 30 days of the original delivery date. Please allow adequate time for shipping. Returns must be in their original condition with all tags attached and packaging included. COD returns will be refused and sent back to the customer.

Final Sale Items:
Only regular priced items may be refunded, unfortunately sale items (noted as Final Sale) are non-refundable.

If you purchased a Common Thread Kids product from one of our valued retailers, please contact them directly for your return or exchange.



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